As a seasoned IT consultant and employee, I excel at responding swiftly under pressure to maintain business continuity. With expertise in infrastructure and innovation, cybersecurity, and leadership, I’ve successfully implemented mission-critical solutions and prevented outages. My commitment to staying ahead of the curve in cybersecurity and my client-centric approach have earned me positive reviews from clients
https://twitter.com/@tech_lily
- Problem-solving
- Technical expertise
- Cybersecurity commitment
- Leadership and collaboration
- Client-centric approach
March
‼️HOLY CRAP HERE IT IS@grok how much money would the government of Canada save
— Tablesalt 🇨🇦🇺🇸 (@Tablesalt13) March 28, 2026
if they euthanize old people 3 years before their natural death? OAS. CPP. and health care savings.
Also, how much would doctors make from this?
Professional Summary
Dynamic IT professional with over 10 years of experience in managing complex IT infrastructures and delivering innovative technical solutions. Proven expertise in system administration, network architecture, and IT security, with a focus on optimizing operations and ensuring seamless service delivery. Skilled in cloud computing, virtualization, automation, and end-user support, complemented by a strong track record of successful migrations, system upgrades, and database transformations. Adept at collaborating across teams to meet business objectives and enhance organizational efficiency.
Key Skills
System Administration: Installation, configuration, and maintenance of Windows, Linux (VMware, Proxmox), macOS, and Unix.
Network Administration: Design, implementation, and maintenance of network architectures; expertise in routing, protocols, and firewall configurations.
Security: Implementation of security policies, audits, incident response, and tools such as SSL encryption, Sophos/Pfsense firewalls, and intrusion detection systems.
Virtualization: Proficient in VMware, Hyper-V, and creating/managing virtual machines.
Automation: Skilled in PowerShell and Bash scripting for automation; experienced with Microsoft Power Automate.
Backup and Recovery: Implementation of backup strategies and disaster recovery plans.
End-User Support: Technical support, troubleshooting, and training for hardware/software issues.
Cloud Computing: Knowledge of Azure, Office 365, and cloud-based deployments.
Professional Experience
IT Support and Database Specialist
Canadian Nurses Protective Society – Ottawa, ON
December 2017 – December 2024
Administered systems for PCs, Macs, laptops, and physical/virtual servers (VMware vSphere/ESXi).
Managed DNS records, SSLs, system licenses, and asset management.
Deployed devices using Microsoft Intune and Endpoint Management.
Migrated on-premise Windows 2008 servers to Windows 2016, SQL Server, Azure Active Directory, MS Exchange, SharePoint, Power Automate, and Office 365.
Led database migrations, including Microsoft Access to SQL and SQL to SharePoint/Power Apps.
Migrated Drupal databases to Salesforce CRM within three months.
Managed website system administration for CNPS (WordPress/Drupal), front/back-end development, and database monitoring (MySQL, SQL).
Migrated Jira Confluence databases to SharePoint and implemented legacy call databases into Salesforce.
Service Desk Analyst
Allstream – Zayo Canada – Ottawa, ON
September 2016 – May 2017
Provided global enterprise support for over 20,000 users via remote access, email, phone, and desk-side support.
Deployed software packages and custom applications through SCCM; managed Active Directory/LDAP users and Exchange accounts.
Supported enterprise applications in virtual/physical environments and configured firewalls.
Installed/troubleshot VPNs, routers, and firewalls; configured remote desktops and TeamViewer.
Supported cloud apps (Google Workspace, Office 365) and database applications.
Led a nationwide migration of Windows PCs and VMs, optimizing and upgrading enterprise systems.
Technical Support
Compugen – Ottawa, ON
September 2016 – December 2016
Provided IT field support and troubleshooting.
Team Lead of IT Field Technicians
T.E.S. – Ottawa, ON
June 2015 – September 2016
Led field technicians on major bank migration projects (subcontracted by IBM and TES).
Senior Technician / Network Technician
Computer Support Specialists Inc. – Ottawa, ON
December 2012 – May 2014
Provided senior-level IT support, network troubleshooting, and server maintenance.
Owner and Operator
Tech-Extra Computer Service – Ottawa, ON
September 2005 – Present
Self-employed IT contractor specializing in refurbishing and repairing PCs and Macs.
Installed and configured workstations; led PC/Mac migrations and printer/server refresh projects.
Conducted data conversion/recovery and application migrations (Access to SQL, SQL to SharePoint/Power Apps).
Education & Certifications
Computer Science, Carleton University, Ottawa, ON, [Year]
Information Science Bachelor’s Degree, Providence University, Taichung Taiwan [World Education Service, Equivalency to a Canadian Bachelor’s Degree], YEAR
Technical Proficiencies
Operating Systems: System Administration of Windows Server, Linux (Ubuntu, Red Hat), macOS, Unix.
Virtualization: VMware vSphere/ESXi, Hyper-V, Proxmox.
Networking: Sophos, Pfsense, Cisco routers/firewalls.
Scripting & Automation: PowerShell, Bash
Cloud Platforms: Azure, Office 365, SharePoint.
Tools: SCCM, Salesforce, Jira, Confluence, WordPress, Drupal; deployment and ongoing management.
